If your account is now cancelled, and you are not able to log into your membership account, you will need to re-activate your membership to access the website or mobile app.
To re-activate your membership, please follow these instructions:
1. Click HERE to visit the Our Turtle House website and select your desired plan.
2. On the Checkout page, enter your current Username and Password (if you want to keep the same login). Or you can use a new email address to create a new account.
3. Complete the checkout process and you will be logged into the membership automatically.
Once you have completed these steps, your membership renewal date will become the current date of re-activation.
Would you rather change your account to the “Free” plan? Please send us a help ticket request by clicking on the message icon at the lower-right section of the screen.